Gather, analyze, and document business requirements for Outbound and Inbound Calls.
Design, configure, develop, and maintain Amazon Connect contact center solutions.
Configure, customize, and support Amazon Connect contact flows, including inbound flows, outbound flows, customer queue flows, transfer flows, callback flows, and whisper flows.
Configure and support Amazon Connect Agent Workspace and Contact Control Panel capabilities.
Develop AWS Lambda functions for Amazon Connect integrations, dynamic routing, customer lookup, backend service calls, and custom business logic.
Build and expose REST APIs using Amazon API Gateway for integrations between Amazon Connect and backend systems.
Use Amazon DynamoDB for customer lookup, session data, contact metadata, routing configuration, and application data storage.
Use Amazon S3 for storing call recordings, reports, prompts, exported data, files, and integration artifacts.
Configure Amazon CloudWatch logs, metrics, alarms, and dashboards for monitoring and troubleshooting Amazon Connect and AWS integrations.
Use Amazon Kinesis for real-time streaming of contact events, contact trace records, analytics data, and downstream reporting integrations.
Build and Deploy Java REST services using Springboot
Deploy Java backend services and React UI applications to OpenShift using orchestrator-based deployment processes.
Use AI code assistants such as Cursor or similar tools to support development, code generation, refactoring, debugging, unit test creation, and code documentation.
Voice and Text call testing using tools like Cyara
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