Responsibilities
- Serve as a primary responder for production data incidents, quickly diagnosing root causes, implementing fixes, and ensuring data integrity.
- Design, implement, and maintain monitoring, logging, and alerting systems for all production data pipelines and infrastructure.
- Manage, deploy, and maintain data and integrations pipelines and APIs.
- Continuously identify and implement optimizations to improve the speed, scalability, and efficiency of data processing jobs and API performance.
- Develop and enforce data validation and quality checks within the pipelines to minimize errors and inconsistencies in production data.
- Collaborate with DevOps teams on managing the underlying infrastructure (AWS components) that hosts the data platform.
- Maintain comprehensive and up-to-date documentation for all operational procedures, pipeline architectures, and troubleshooting runbooks.
- Communicate incident status and SLA reports to management.
- Develop & deploy data pipelines, backend ingestion or integration jobs to support minor enhancements and bug fixes.
- Work with data from a variety of sources including but not limited to: CRM data, Product data, Marketing data, Order flow data, Support ticket volume data, Finance data etc.
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
Requirements
- A Bachelor’s degree in computer science, data engineering, data science, information technology, or equivalent engineering program.
- 5+ years of experience in a Data Engineering, Data Operations, or SRE role supporting production data environments & user support on data issues.
- Must have SQL experience to perform data analysis
- Experience with Python or similar scripting language
- Exposure to ETL tools such as Fivetran, DBT, Workato or equivalent.
- Exposure to python based API frameworks, API management tools.
- Experience with RDBMS: MySQL, AWS RDS/Aurora MySQL, PostgreSQL, Oracle or equivalent.
- Experience with at least one major cloud provider (AWS, GCP, or Azure)
- Experience with data warehouse: Databricks, Google Big Query, AWS Redshift, Snowflake or equivalent.
- Experience with CI/CD, DevOps tools and practices.
Nice to Have
- Problem-Solving: Excellent analytical and troubleshooting skills, with the ability to navigate complex distributed systems.
- Comfortable in working with business users to assist with incidents and communicate proactively.
- Engage directly with internal cross-functional stakeholders to understand their data challenges and provide targeted solutions.
- A self-starter, motivated, responsible, innovative and technology-driven person who performs well both solo and as a team member.
- A proactive problem solver and have good communication as well as project management skills to relay your findings and solutions across technical and non technical audiences.
- Logging and Monitoring: One or more of Splunk, DataDog, AWS Cloudwatch or equivalent.
- AWS Serverless: AWS API Gateway, Lambda, S3, SNS, SQS, SecretsManager.