About the Role
The ideal candidate will build strong customer relationships, ensure clients achieve maximum value from solutions, and support long-term satisfaction and retention by aligning offerings with business objectives.
Responsibilities
- Act as the main post-sales contact for designated customers, building trust and understanding their business objectives.
- Proactively engage clients to ensure smooth onboarding and sustained use of enterprise solutions.
- Develop and sustain long-term connections with technical and business stakeholders.
- Promote solution adoption by identifying use cases that support client goals.
- Conduct regular business reviews to demonstrate value, uncover growth areas, and reduce churn risks.
- Represent customer needs internally, working with product, support, and engineering teams to resolve issues and influence development priorities.
- Create customized success plans to help customers reach their desired outcomes.
- Collaborate with technical experts to deliver training and share best practices.
- Track performance metrics and recommend actions to improve return on investment and product utilization.
- Identify and cultivate expansion opportunities, working with sales teams to support upsell and cross-sell efforts.
- Monitor account health through consistent check-ins and address risks early.
- Support contract renewals by demonstrating continuous value and adapting to changing customer needs.
- Partner with sales, solutions architecture, and support teams to deliver a seamless customer journey.
- Serve as the customer's advocate within the organization to help shape product direction based on market needs.
Benefits
- Competitive pay and benefits
- Remote-first policy with schedule flexibility
- Professional growth and development opportunities
- Collaborative and innovative workplace culture
- Exposure to advanced technology and high-performing teams
Compensation
Competitive compensation and benefits package
Work Arrangement
Remote-first with flexible schedule
Team
Dynamic, collaborative, and innovative environment
Other
- Up to 40% travel within India required.
- Employment offer contingent on passing a background check per applicable laws.
