About the Role
This position is responsible for proactively managing a portfolio of clients to ensure they achieve their desired outcomes through effective use of technology solutions, driving retention and expansion through trusted advisory relationships.
Responsibilities
- Lead ongoing customer engagement to ensure adoption and satisfaction
- Develop strategic success plans tailored to client objectives
- Monitor client health metrics and identify potential risks early
- Serve as the primary point of contact for key accounts
- Collaborate with cross-functional teams to resolve client challenges
- Drive renewal and expansion opportunities through value demonstration
- Conduct regular business reviews with stakeholders
- Advocate for client needs internally
- Track and report on key performance indicators
- Support onboarding and implementation processes
- Identify training and resource needs
- Promote best practices in technology utilization
- Maintain accurate account records and documentation
- Escalate critical issues with appropriate urgency
- Foster long-term relationships based on trust and results
Compensation
Competitive salary with performance incentives
Work Arrangement
Hybrid work model with flexibility
Team
Part of a national customer success team supporting enterprise clients
About the Organization
A global leader in education and workforce technology solutions, focused on enabling impactful learning and operational outcomes for institutions and government agencies.
What We Value
Client-first mindset, integrity in action, collaborative spirit, continuous improvement, and accountability for results.
Not available for this position
