Responsibilities
- Provide real-time technical and functional support for electronic trading systems, clearing platforms, and exchange applications across CDE and INTX.
- Diagnose and resolve client inquiries concerning exchange features, market activity, connectivity problems, product timelines, and business technology systems.
- Lead initial support for internal and external investigations related to exchange operations, including reviewing and resolving error trades.
- Collaborate with product and engineering teams to roll out new offerings, deploy platform enhancements, and test updates in pre-production environments.
- Assist in onboarding clients and vendors by setting up connectivity and troubleshooting operational issues.
- Propose process enhancements that support business expansion and improve the reliability of exchange operations.
Work Arrangement
Remote (Worldwide)
Other
- The company operates primarily in a remote-first model but also conducts in-person work sessions.
- Team members are expected to meet quarterly for focused, in-person collaboration periods known as 'surges.'
