Join SupportYourApp as a Customer Success Specialist and serve as a trusted advisor for SaaS, Software, and Hardware clients. You'll thrive in our multicultural, multilingual environment while working remotely from Chile.
What You'll Do
- Provide support as a trusted advisor for customers via emails, chats, social media, and video calls.
- Assist and onboard new customers.
- Develop digital marketing strategies.
- Provide weekly, bi-monthly, or monthly strategic guidance to customers.
- Ensure smooth customer engagement through proactive outreach.
- Offer best practices on product usage and marketing strategies.
- Keep customers updated on product releases and new features.
- Identify and escalate issues to the appropriate teams.
What We're Looking For
- Fluent Spanish (at least C1) and English (B2).
- At least 1–2 years of experience in customer success-related roles.
- Strong digital marketing knowledge.
- Experience in e-commerce, SaaS, project management, or marketing.
- Comfortable using Zoom, Intercom, Mixpanel, Hubspot, G-Suite, and e-commerce platforms.
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps download / 40 Mbps upload).
Nice to Have
- Sales experience.
- Previous experience as an Account Manager.
Technical Stack
- Zoom, Intercom, Mixpanel, Hubspot, G-Suite, e-commerce platforms
Benefits & Compensation
- Flexible schedule
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
Work Mode
This is a fully remote position open to candidates located in Chile.
The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.
