Responsibilities
- Support and lead pre-sales activities for contact centre opportunities built on Amazon Connect and Cisco contact centre technologies.
- Work closely with sales teams and customers to understand business requirements, position solutions effectively, and support opportunities throughout the sales cycle.
- Design, configure, customise, and deliver compelling product demonstrations and proof-of-concept environments tailored to customer use cases.
- Contribute to Requests for Proposal (RFPs), Requests for Information (RFIs), tenders, scope of work documentation, and professional services effort estimation.
- Present and articulate contact centre solutions, technical concepts, and product capabilities to both technical and non-technical stakeholders.
- Build and demonstrate Amazon Connect solutions and related AI-driven customer engagement features including Amazon Lex, Contact Lens, and Bedrock.
- Support Cisco contact centre opportunities involving technologies such as Webex Contact Center (WxCC), Unified Contact Center Enterprise (UCCE), and Unified Contact Center Express (UCCX).
- Perform hands-on technical configuration and lightweight implementation work required to customise demos and showcase customer-specific workflows.
- Partner closely with account managers and sales teams to help progress opportunities, support customer discussions, and position solutions effectively.
- Build credibility and trusted relationships with customer stakeholders during the pre-sales engagement process.
- Stay up to date with developments in Contact Centre as a Service (CCaaS), AI-powered customer engagement technologies, and evolving cloud contact centre trends.
Requirements
- Practical experience in a pre-sales, solutions engineering, solution consulting, or customer-facing technical role within cloud communications, contact centre, or related technology environments.
- Experience with Amazon Connect, Cisco contact centre technologies, or similar CCaaS platforms.
- Hands-on experience with Amazon Connect and related technologies such as Amazon Lex, Contact Lens, and Bedrock.
- Experience with Cisco Webex Contact Center (WxCC), UCCE, UCCX, or similar Cisco contact centre technologies is highly desirable.
- Strong presentation, discovery, and customer engagement skills, with the ability to explain technical concepts clearly and confidently.
- Experience building demos, proof-of-concept environments, or customer solution showcases.
- Good understanding of contact centre architecture, cloud communications, telephony concepts, and customer engagement workflows.
- Ability to balance technical discussions with commercial awareness and customer business needs during pre-sales engagements.
- Experience within Contact Centre as a Service (CCaaS), Unified Communications as a Service (UCaaS), Communications Platform as a Service (CPaaS), system integrators, cloud communications providers, or related industries.
- Ability to work independently on opportunities while collaborating effectively with sales, technical, and customer stakeholders.
- Interest in learning new technologies and expanding into AI-driven customer engagement solutions and modern cloud contact centre platforms.
Work Arrangement
Hybrid — Bangalore, India, Kuala Lumpur, Malaysia, Singapore
Additional Information
- This role can be based in Bangalore India (remote), Kuala Lumpur Malaysia (remote), or Singapore (hybrid).
- Toku has been recognised as a LinkedIn Top Startup and by the Financial Times as one of APAC’s Top 500 High Growth Companies.
