ICEYE is looking for a Solutions Delivery Manager to scale and lead our global Flood Insights Product delivery operations. You will build and manage a high-functioning team across multiple time zones to ensure critical, timely delivery of natural catastrophe products.
What You'll Do
- Manage the delivery of the Flood Insights Product, ensuring consistency, efficiency, and quality.
- Monitor performance metrics to assess and improve operational outcomes.
- Analyze and refine operational processes to enhance solution delivery.
- Lead and manage the operational team to ensure alignment with delivery goals.
- Collaborate with internal teams and external partners to address issues and implement solutions.
- Establish and maintain robust contingency plans for service disruptions.
- Communicate daily across teams to ensure alignment with goals and priorities.
- Document and track the quality of deliverables.
- Lead initiatives to drive operational excellence.
- Provide clear direction, set expectations, and foster a culture of accountability and continuous improvement.
- Collaborate with the Meteorology team and outsourced teams for operational planning.
- Cooperate on developing training plans and individual development plans to enhance team expertise.
- Guide and empower team members to deliver analyses effectively.
- Proactively identify and address risks impacting delivery.
- Utilize customer feedback to improve performance.
- Lead and grow a large global team to execute effectively within SLAs.
What We're Looking For
- Bachelor's or master’s degree in Hydrology or a related field.
- Expertise in GIS techniques, GIS data analysis, and understanding of various remote sensing technologies.
- Fundamental understanding of disaster analysis and management.
- Proven experience in a leadership role.
- Exceptional analytical skills to interpret data, trends, and metrics for informed decision-making.
- Excellent interpersonal and communication skills for collaboration with international teams and stakeholders.
- Problem-solving mindset with the ability to identify challenges, propose solutions, and drive implementation.
- Ability to delegate tasks effectively and motivate team members.
- Resource allocation expertise.
- Strong organizational and time management skills.
- Adaptability to changing circumstances and priorities.
Technical Stack
- GIS techniques
- GIS data analysis
- Remote sensing technologies
Team & Environment
You will lead a large global team across numerous time zones. The team includes full-time ICEYE employees, external consultants, and outsourced individuals. You will report to senior leadership and product management.
Benefits & Compensation
- Finland: Occupational healthcare, occupational and accident insurance. A yearly benefit budget to spend as you wish. Phone subscription with iPhone of choice. Relocation support. Time for self-development, research, training, conferences, or certification schemes.
- Poland: A yearly benefit budget to spend as you wish (MyBenefit). Relocation support. Time for self-development, research, training, conferences, or certification schemes. Polish language lessons. Occupational and private healthcare and life insurance.
Work Mode
This is a global role with team members operating across time zones. Positions are based in Finland and Poland.
At ICEYE, we believe that diversity isn't just a buzzword – it's our greatest asset. We're committed to fostering an inclusive environment where every voice is not only heard but celebrated.
