Responsibilities
- Lead, and develop a high-performing integration team focused on delivering seamless client onboarding and scalable technical solutions.
- Work closely with clients and provide end-to-end support during their onboarding process, setting our clients up for success
- Own APIs, SDK documentation, integration guides, and overall support documents
- Analyze clients' requirements from the technical and functional perspectives and design solutions by having a deep understanding of our system and products' capabilities
- Manage implementation projects, including monitoring project quality, managing timelines, mitigating risk, and driving deliverables
- Build a deep understanding of customers' business problems, technical requirements, and success criteria so that you can provide solutions utilizing Sardine's technology
- Provide product feedback to internal stakeholders as the eyes and ears on the ground
Requirements
- 7+ years of hands-on experience as an implementation manager, integrations engineer, technical account manager, solution architect, and systems analyst, working with multiple technical teams, both internal and external
- 3+ years of B2B SaaS experience working in the relevant domain (payment, fraud, risk, or compliance)
- Excellent written and verbal communication skills, including the ability to communicate complex technical and business concepts to technical and non-technical personas
- Excellent organizational skills and the ability to manage multiple projects simultaneously and drive deliverables to completion
- Experience with basic SQL querying and JSON payload analysis
- Experience with APIs specs like OpenAPI, web development, and writing scripts to build internal tools (e.g., bash scripting, Python, SQL, Ruby, Golang, Postman)
Benefits
- Generous compensation in cash and equity
- Early exercise for all options, including pre-vested
- Work from anywhere: Remote-first Culture
- Flexible paid time off and Year-end break
- Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific
- 4% matching in 401k / RRSP - US and Canada specific
- MacBook Pro delivered to your door
- One-time stipend to set up a home office — desk, chair, screen, etc.
- Monthly meal stipend
- Monthly social meet-up stipend
- Annual health and wellness stipend
- Annual Learning stipend
Work Arrangement
Remote (Worldwide) — UK, Europe
Additional Information
- Remote-first company with a globally distributed team
- You can work from home, beach, mountain, cafe, or anywhere
- Hubs in Bay Area, NYC, Austin, Toronto, and São Paulo, but remote-first culture
- MacBook Pro delivered to your door
- One-time stipend to set up a home office
- Monthly meal stipend
- Monthly social meet-up stipend
- Annual health and wellness stipend
- Annual Learning stipend
