Responsibilities
- Be a key member of a Stripe account team with deep involvement in defining the customer strategy
- Identify and close new complex opportunities, and accelerate solution adoption.
- Understand and align with the customer’s product and business roadmap and uncover opportunities for Stripe to accelerate their progress on that roadmap.
- Drive thought leadership and be a trusted advisor for key business and technical stakeholders including CIO, CTO, COO, CRO, CDO, Head of Product Engineering and Head of Payments.
- Work to deeply understand the customer’s business objectives, and then design and apply Stripe’s solutions to their challenges.
- Develop and articulate the end to end customer transformation journey and create future roadmaps and architectures with deep 3rd party integrations in play.
- Conduct business analysis and background research on customers, industries, and competitors with a view to support growth for the user's business.
- Lead strategy engagements with users to align to business priorities, design solutions and secure the technical win by performing in-depth customer discovery, evangelizing the proposed solutions through executive briefings, readouts, presentations, workshops and solution demos.
- Expand Stripe’s footprint within existing accounts to new global markets and business units by introducing new capabilities and local payment methods.
- Act as the “Voice of the Customer” to bring insights, trends and opportunities to the leadership, product and engineering teams from the forefront and prioritized for delivery.
- Participate in sales forecasting, Quarterly Business Reviews and account/territory planning to strategically and tactically align for success
Requirements
- 7+ years of experience in a similar customer-facing engineering role such as solution consultant, solutions architect, sales engineer, for a global software enterprise.
- 5+ years of experience in pre-sales
- Experience in the payments/ billing / invoicing / issuing / banking / Fintech space
- Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels.
- Effective group-facilitation skills and confidence in proposing and leading customer meetings to gain strategic footing and pursue opportunities.
- Thorough understanding of the software development lifecycle and API architectures.
- Outstanding spoken and written communication skills, presentation skills, and confident in explaining complex concepts to both technical and non-technical audiences.
- Ability to operate independently in a highly ambiguous and fast-paced environment
- Passion to take on ownership and drive change in a constantly evolving environment.
- Superior verbal and written communication skills in English
- Ability to travel per business needs
Nice to Have
- A background in writing code in any of Stripe’s primary deployment languages (Ruby, Python, JavaScript, Java, Go, etc.) is a plus.
- Prior experience in consulting
- Experience at a growth stage internet/software company
Additional Information
- Approximately 25% travel is anticipated to help you connect in-person in a meaningful way with users and collaborate internally
