Responsibilities
- Serve as the primary contact for escalating and resolving operational issues as part of Level 2 Support.
- Conduct technical and functional evaluations of production incidents, problem tickets, and test-related defects.
- For SaaS clients, manage monitoring systems, configure alerting mechanisms, and maintain health dashboards using ongoing input from internal product teams.
- Develop and implement workarounds for critical incidents requiring in-depth Java expertise.
- Participate regularly in customer bridge calls to deliver functional and technical resolutions.
- Collaborate closely with clients to assess reported defects, incidents, and change requests from major international banks.
- Build strong professional relationships that position you as a trusted advisor in supporting client business objectives and SLA compliance.
- Contribute industry and domain insights to help shape the development of future Cash Management and Global Payment solutions.
- Assist in testing customer-reported defects and participate in validation efforts as required.
Other
- Background checks are conducted for all final-stage candidates.
- Fluency in English, both spoken and written, is mandatory.
- Must demonstrate teamwork by actively learning and sharing knowledge within the group.
- Capable of working autonomously and taking responsibility for assigned tasks.
- Possess strong analytical abilities and a solution-focused mindset.
- Show initiative and innovation, along with effective communication and collaboration skills.
- Accountable for personal tasks and deliverables.
