Responsibilities
- Lead CRM platform deployments for telecommunications clients, leveraging sector expertise to ensure rapid adoption and clear business impact
- Convert telecom-specific operational challenges—including customer retention, order processing failures, service reliability, and B2B/B2C intricacies—into tailored CRM solution designs
- Act as a strategic advisor to telecom clients, aligning their business goals with platform functionality
- Show genuine understanding of client needs and a strong commitment to supporting their success in a demanding market
- Work with internal R&D teams to resolve complex technical issues, particularly those involving telecom-specific system limitations or feature requests
- Offer expert guidance to client leadership on optimizing business processes and technology systems
- Evaluate client system architectures, design workflows, and integration points, with awareness of legacy telecom infrastructure and OSS/BSS ecosystems
- Set up and tailor CRM environments to meet client business needs and resolve operational pain points
- Support sales efforts by presenting industry-specific CRM strategies and proven implementation approaches
- Coach implementation teams on telecom industry dynamics and effective delivery methods for CRM solutions
- Partner with Product Management to communicate client requirements and influence future platform development
- Disseminate industry knowledge and project learnings across internal teams and within the wider user community
