Rockefeller Philanthropy Advisors is looking for a Solution Architect - CRM to shape and deliver innovative solutions that maximize customer success and adoption. You will combine technical expertise, architectural vision, and deep CRM knowledge to advise and support clients across complex implementations.
What You'll Do
- Provide hands-on architectural guidance and CRM solution design to meet customer business needs.
- Analyze customer requirements, processes, and system integrations, recommending strategies and solutions.
- Engage with clients to ensure successful adoption, renewals, and value realization of CRM systems.
- Mentor and support field resources on implementation methodology, configuration, and best practices.
- Collaborate with product management and development teams to enhance CRM capabilities.
- Influence stakeholders through thought leadership, providing options with pros, cons, and risks.
- Stay current on industry trends, competitive solutions, and emerging technologies, including AI integration.
- Contribute to sales campaigns by sharing best practices, implementation strategies, and lessons learned.
What We're Looking For
- 10+ years of experience in customer-facing implementation, delivery, or consulting roles such as Solution Architect or Technical Consultant.
- 10+ years of experience in the CRM technology industry.
- Deep expertise in Customer Relationship Management systems.
- Proven ability to design and configure complex CRM solutions, including hands-on architectural and coding experience.
- Strong analytical and data-driven approach to drive customer engagement and business outcomes.
- Excellent verbal and written communication, presentation, and facilitation skills.
- Ability to mentor and influence teams, managing complex stakeholder relationships.
- Willingness to travel up to 25% annually.
- Right to work in the United Kingdom.
Nice to Have
- ServiceNow CSA and CRM certification.
- Experience with AI integration in work processes, automation, or problem-solving.
Technical Stack
- CRM systems
- AI integration
Team & Environment
Collaboration across technical, product, and customer-facing teams.
Benefits & Compensation
- Competitive salary with performance-based incentives.
- Flexible and remote-friendly work environment.
- Opportunities for professional growth and technical skill development.
- Exposure to innovative CRM and AI technologies.
- Collaborative, inclusive, and globally connected team culture.
- Access to training, certifications, and mentorship programs.
Work Mode
This is a remote position for candidates based in the United Kingdom.
Rockefeller Philanthropy Advisors is an equal opportunity employer.
