Responsibilities
- Deliver advanced technical solutions as part of Level 3 support while meeting established service level agreements.
- Partner with frontline support to collect in-depth customer data from support tickets and interact directly with clients when necessary.
- Analyze, diagnose, and resolve software defects, referring intricate issues to senior engineers or development teams when required.
- Track and manage support tickets to ensure all actions comply with SLA timelines and expectations.
- Fix erroneous data resulting from software flaws by running scripts or tools directly on customer databases.
- Perform manual data extractions from customer databases when native reporting tools are insufficient.
- Coordinate with teams across departments to address live production problems and enhance operational workflows.
- Propose automation solutions for recurring tasks to boost efficiency and adapt to changing customer demands.
- Develop and update accurate documentation for technical procedures and system specifications.
Requirements
- Minimum of two years of experience in software support roles.
- Practical experience using SQL for database queries and management.
- Proven background in data import and export operations.
- Strong analytical abilities with a focus on identifying root causes of technical issues.
- Motivated to learn and persistent in resolving complex technical challenges.
- High degree of empathy, with the ability to interpret underlying customer concerns.
- Proactive approach to identifying obstacles and escalating issues appropriately.
- Capable of working autonomously with limited oversight while contributing as a team member.
- Adaptable to rapidly changing and fast-moving environments.
- Fast learner with solid technical comprehension and interest in emerging technologies.
- Experience using ticketing platforms such as Jira.
- Fluent in both spoken and written English and Greek.
- Bachelor's degree in Software Engineering or a closely related discipline.
Nice to Have
- Familiarity with object-oriented programming languages such as C#.
Benefits
- Join a collaborative, globally diverse team passionate about technology.
- Fully remote-first environment with hybrid work flexibility.
- Flexible scheduling to support work-life balance.
- Option to work from any location globally.
- Comprehensive health and life insurance coverage.
- Dedicated budget for professional learning and skill development.
- Financial allowance to support home office setup.
Work Arrangement
Remote first & hybrid
Team
Tech-passionate team with a friendly culture and international breed
Other
- Fluent in both spoken and written English and Greek.
- Flexible working hours
- Work-from-anywhere scheme
