Unbounce is hiring a Software & Solutions Engineer, CRM

Unbounce is seeking a dynamic and motivated Software & Solutions Engineer for our Customer Relationship Management software, Insightly CRM, to join our Professional Services team. The Software & Solutions Engineer role is a blend of Project Manager, Consultant, and Solutions Engineer. The Software & Solutions Engineer’s primary responsibility is to facilitate post-sale professional services between new/current customers and Insightly. You will scope and build custom projects for customers, delivering on time projects. Our technology stack features a low-code interface (Workato) as well as AWS Lambda functions, which you will be utilizing. We welcome candidates from either a technical or customer-facing background who have a combination of skills and experience in both. What You’ll Be Doing - Lead scoping/discovery calls with clients to document design requirements - Prepare Statements of Work (SOW) and deliver to clients within SLA guidelines - Project manage all projects from “kickoff call” to UAT (user acceptance testing) and signoff - Lead the implementation efforts for multiple projects in various phases of implementation - Meet directly with client's business users to communicate functionality of the software, and walk through the integration within their end-system - Work with client’s technical team to facilitate the integration, communicate technical objectives and provide custom solutions - Advise client on configuration and implementation options based on industry best practices - Ensure that all implementation methodology deliverables are complete and on-time - Generate timely project status, time, and expense reports as requested by management - Provide customer support in local time zone and contributes to customer self-service tools A Little Bit About You - Possess a BA/BS in Engineering/IT related discipline and/or 2 years related experience - 2+ years in a customer facing role - Excellent written and verbal communication skills - Detailed, organized, and have a sense of ownership - Able to multi-task and perform effectively under pressure - Flexible in picking up custom projects outside of comfort zone while working independently - Proven ability to read, write, troubleshoot and debug code proficiently - Have knowledge of software development fundamentals and data structures - Hands-on technical familiarity interacting with APIs (REST and/or SOAP) - Familiar with cloud platforms such as AWS Lambda, Azure Functions, or Google Cloud Nice to Have, Not Required - Experience managing custom AI Agents - Experience working with SaaS products such as: Quickbooks Online (or other similar bookkeeping software), VoIP systems, E-Signature tools, etc. - Knowledge of Ruby, C#, Node.js - Front end development - CSS, HTML - Understands Agile PM methodology - Knowledge of security and authentication protocols such as SAML 2.0, Active Directory, OAuth, SSO, and third party providers such as Okta, Ping Identity, etc.. a plus Share Our Values - Customer First - Bias for Action - High Velocity Decision Making - Value Individuality - Results Focused Compensation Our compensation bands are designed to reflect how people grow in their roles. Each level includes three stages: Developing, Proficient and Expert, which represent increasing capability, independence and impact over time. The compensation range for this role is $90K–$100K USD OTE ($90K–$96K base + $4000 variable) which reflects the Proficient stage of our compensation band for this job level (P2). For Canadian applicants, the compensation range for this role is $75K–$94K CAD OTE ($75K–$90K + $4000 variable). Progression into higher stages and job levels may occur over time based on demonstrated performance, mastery of role expectations and overall impact. For specialized or hard-to-fill roles, we may extend offers above the posted range if a candidate brings exceptional experience.