Banyan Software is hiring a Software QA Lead

The Software QA Lead owns product quality at The Lake Companies — from release readiness through post-release monitoring and escaped defect trends. The role blends hands-on testing work with quality strategy: enforcing standards, owning the testing library, directing QA testers, and holding the gate on what ships. The right candidate brings enough experience to get oriented quickly and start making a real impact. Quality Ownership - Hold the go/no-go gate for every release, enforcing non-negotiables around Data Integrity, Security, and Core Workflows. - Own escaped defect metrics and drive year-over-year reductions in customer-reported defects. - Maintain the Quality Dashboard and chair the monthly Quality Council with Leadership, Product, and Support. - Own and enforce the Definition of Done across all product lines in partnership with the Scrum Master. - Participate in design and requirements reviews (Shift-Left) to catch quality issues before development begins. Testing Library & Team Direction - Own the QA testing library: define what gets tested, at what depth, and to what standard. - Direct and coordinate QA testers, ensuring regression and manual testing tasks are completed on schedule and to standard. - Review and approve test contributions to maintain framework quality and consistency. - Develop tester independence and capability so the team can execute the majority of regression work autonomously. Release & Defect Management - Coordinate the end-to-end release process: schedules, checklists, stakeholder communication, and UAT. - Triage and prioritize defects with the Product Manager for service packs and hotfixes. - Own 48-hour post-release hypercare monitoring using telemetry dashboards. Qualifications and Requirements - Familiarity with Infor SyteLine ERP and the manufacturing environments it serves. Experience with Lake Companies products (Doc-Trak, Shop-Trak, Fact-Trak) strongly preferred. - Experience owning or significantly contributing to a QA testing library or automated test framework. - Hands-on experience with TestComplete or Playwright is a plus — this role will get into the details when needed. - Strong analytical skills; able to translate defect and support ticket data into prioritized quality improvements. - Clear communicator comfortable running cross-functional meetings and presenting quality data to the broader team. Key Success Metrics - Year-over-year reduction in customer-reported critical and non-critical escaped defects. - Year-over-year reduction in support tickets categorized as Software Defect. - QA team independently executing the majority of defined regression tasks. - Consistent Definition of Done enforcement across all releases. The expected base salary for this position is: USD 80,000- 90,000 and additional commissions. Salary is based on a number of factors including market conditions, location and may vary depending on job-related skills and experience. Apply today and take the next step in transforming both your career and the future of manufacturing.