Responsibilities
- Receives daily guidance from a designated Product Leader or Owner to lead technical teams or act as a subject matter expert
- Acts as a core team member to resolve complex, non-routine service issues with low to medium risk exposure
- Conducts research, analysis, design, development, and deployment of applications to meet present and future user needs
- Develops forward-looking solutions that enhance organizational value
- Oversees multiple vendor-managed projects to successful completion within defined scope, budget, and timeline
- Designs and implements business-focused solutions using current and emerging technologies in creative and effective ways
- Provides training or mentorship to colleagues and team members as needed
- Supplies financial insights for departmental or project budgets, capital planning, or cost projections when requested
- Recognizes and proposes improvements to service delivery workflows
- Conducts advanced quantitative and qualitative assessments related to service delivery and project performance
- Supports fulfillment of contractual deliverables and commitments by service providers
- Confirms requirements are fully defined and complete before vendor solution development begins
- Ensures all initiatives comply with established development and business justification procedures
- Coordinates with relevant IT and vendor management teams to ensure alignment
- Offers expert advice on both routine and complex systems development efforts
- Alerts business stakeholders promptly to any service level shortfalls or performance issues
- Collaborates with operations and infrastructure groups on deployment and production support tasks
- Adheres to established IT policies and frameworks, including governance, service management, and architecture, while suggesting improvements as appropriate
- Balances business objectives with operational risk considerations
- Complies with formal project management methodologies and procedures
- Verifies that service providers plan and track project elements such as timelines, outputs, and performance indicators
- Develops short-term operational plans to optimize team resource utilization
- Tracks performance outcomes of service providers
- Evaluates the accuracy of work effort estimates submitted by vendors for client projects
- Supports timely resolution of service delivery challenges to reduce client impact
Work Arrangement
Hybrid
Other
- This is a temporary position
- Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually
- Marriott HQ is committed to a hybrid work environment that enables associates to Be connected
