Responsibilities
- Creating, owning, and continually improving SACM practices in alignment with ITIL principles and client IT and Service Management strategies
- Maintaining the CMDB and Asset Register
- Driving governance to ensure configuration and asset data supports operational, change, and strategic decision-making
- Aligning SACM with the wider organisation's IT Strategy
- Supporting integration of Discovery and Service Mapping into configuration management activities
- Developing and maintaining SACM policies, processes, templates, standards, and documentation
- Embedding SACM requirements within other key service management and operational processes
- Creating and evolving a prioritised SACM roadmap aligned to an organisation’s IT service management strategy
- Working with an IT Service Management toolset to identify and drive improvements in data quality, integration, automation, and reporting
- Maintaining a healthy, accurate, and precise CMDB and Asset Register within ServiceNow
- Defining data quality standards for CIs and assets, including completeness and timeliness
- Coordinating automated discovery outcomes with manual updates and reconciliation
- Supporting lifecycle tracking from procurement to decommissioning
- Aligning and promoting the Common Services Data Model
Requirements
- Strong track record of performing as SACM Lead
- Proven knowledge and understanding of how to align with ITIL processes and best practice
Work Arrangement
Remote (Country)
