Responsibilities
- Collaborate with the Chief of Staff to craft strategic communications that convey goals, updates, and progress clearly.
- Produce organizational updates, leadership messages, and critical announcements.
- Prepare polished presentations, speaking notes, and narratives for executives tailored to internal and external stakeholders.
- Support the Chief Customer Officer’s public presence through speaking engagements, LinkedIn content, and thought leadership initiatives.
- Maintain consistent and clear messaging from leadership across all platforms and formats.
- Lead the development and execution of the internal Customer Success communications plan, including managing the communications calendar and running All Hands meetings from start to finish.
- Manage company-wide communications for the CS team, including newsletters, Slack updates, and structural changes.
- Lead employee engagement efforts such as culture-building activities, recognition programs, and team connectivity across the CS organization.
- Work with leadership and HR to improve transparency and simplify complex programs for global teams.
- Develop and implement communication strategies and content for CS-related events, offsites, and conferences like User Conferences and Sales Kick-offs.
- Craft persuasive presentations and talking points for CS executives participating in panels or speaking roles.
- Coordinate with the company’s central events team to align CS messaging with corporate-wide objectives.
- Prepare and deliver CS updates for Daily Briefings, Town Halls, and interdepartmental summaries.
- Increase visibility of Customer Success as a key driver of growth through impactful internal storytelling focused on results and milestones.
- Collaborate with cross-functional partners to keep the broader organization informed about CS projects and achievements.
- Work alongside Marketing, Product, and Revenue teams to design and distribute targeted messages to current customers, including product news, best practices, and security updates.
- Partner with Enablement and Product Marketing to ensure all customer-facing communications from CS are accurate, timely, and aligned.
Work Arrangement
Remote
Team
Manages all communication efforts for the Customer Success (CS) organization
Team
- Structure: Manages all communication efforts for the Customer Success (CS) organization
- Reports to: Chief of Staff to the CCO
