Responsibilities
- Deliver exceptional guest service with enthusiasm and professionalism
- Validate jackpot payouts, perform hopper refills, and complete associated documentation
- Monitor gaming equipment to confirm proper functionality and request technical or supervisory support when needed
- Conduct basic troubleshooting and minor maintenance on slot machines
- Manage guest interactions and resolve minor guest issues promptly
- Uphold a secure and protected environment for all visitors and staff members
- Perform additional tasks as directed by supervisors
Benefits
- Eligible for referral bonus of up to $2500
Work Arrangement
On-site — Hanover, MD
CORE VALUES: CLEAN
Maintain spotless facility conditions and uphold a tidy, clean, and professional personal appearance
CORE VALUES: SAFE
Ensure guests feel secure and at ease by providing a stress-free and enjoyable environment
CORE VALUES: FAST
Deliver rapid and accurate service, meet response time standards, and proactively address guest needs
CORE VALUES: FRIENDLY
Welcome guests with warmth, maintain eye contact, smile, and apply H.E.A.R.T. principles to address concerns; express gratitude to departing guests
CORE VALUES: FUN
Collaborate with team members energetically to foster an engaging and enjoyable atmosphere for employees and guests alike
