Responsibilities
- Own, administer, and optimize MDM platforms (Fleet DM, Intune, Workspace ONE) to enforce configuration and drive self-healing by writing OS-level scripts and lightweight tools that resolve recurring user-impacting issues (disk pressure, certificate expiry, drift, broken agents) at the source instead of via tickets.
- Proactive Response. We want to gather telemetry data and analytics to develop an understanding of device lifecycles. We want to prevent end-user disruption by understanding when and how to act.
- Partner with Security, IT, and Infrastructure to translate compliance requirements (CMMC) into enforceable, code-managed baselines.
- Build dashboards and alerts that measure end-user experience as an SLO, not a helpdesk metric.
Requirements
- Ownership. You treat the fleet as a product, take incidents personally, and close the loop with automation rather than a runbook.
- Strong scripting in Python, Bash, and PowerShell.
- Scalability. Hands-on experience with Infrastructure as Code (IaC) and configuration management: Ansible and Terraform (or equivalents like Chef, Salt, Puppet, Pulumi).
- Device Management. Working knowledge of at least one major MDM (Fleet DM, Intune, Jamf, Workspace ONE) and its API surface.
- Security Remediation. Practical experience with patch management, vulnerability remediation, and endpoint hardening on both macOS and Windows.
Nice to Have
- Strong computer science fundamentals. You can reason about systems from the operating system up, demonstrating durable and sustainable solutions.
- Experience building self-healing or auto-remediation platforms (remote actions, osquery + response, custom agents).
- Exposure to OT (Operational Technology) systems.
- Comfort operating in an SRE culture: SLOs, error budgets, and blameless postmortems applied to the end-user experience.
Benefits
- Medical, dental, vision, and life insurance plans for employees
- 401k
- Relocation support may be provided for certain situations, based on business need.
- Flexible vacation policy
- Equity
Work Arrangement
On-site — Mesa, Arizona
Additional Information
- ITAR Requirements: To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.
