FCT is seeking a Signing Agent to serve various locations across Ontario, responsible for contacting borrowers, arranging signing meetings, and witnessing and certifying signatures on mortgage and legal documents in compliance with lender requirements. This is a contractor position with most appointments scheduled during evenings and weekends.
What You'll Do
- Contact the borrower via telephone within the lender-designated timelines to arrange a signing meeting and clarify expectations prior to the scheduled meeting
- Witness and certify the validity of signatures on all mortgage and legal documents and ensure that appropriate procedures are followed to meet lender requirements regarding the execution of the document package, including ID verification
- Meet with borrowers, at their convenience, and return signed documentation to FCT as per defined procedures
- Ensure a positive customer service experience, by handling customer queries efficiently and effectively
What We're Looking For
- Excellent communication, customer service skills and interpersonal skills
- A quick learner with the ability to take initiative and be proactive
- Very strong planning and organizational skills
- Computer skills – Internet, email, MS Office (Outlook, Word, Adobe)
- Ability to manage confidential information
- Reliable internet/email, printer and cell phone access
- Access to a reliable vehicle
- Flexibility to work on an on-call basis, available days, evenings and weekends
- Attendance required at client residences to witness/commission documents
- Must have printer and scanning capabilities
Nice to Have
- Experience in the lending or legal industry
Technical Stack
- Internet
- MS Office (Outlook, Word, Adobe)
Team & Environment
- Reporting to Manager, Operations
Benefits & Compensation
- Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials
- Group retirement savings plan with company match
- Paid holidays and generous paid time off
- Hybrid work arrangements
- Paid volunteer opportunities and charitable donation matching
- Employee recognition programs that include referral incentives
- Potential for performance-based incentives
- The opportunity to participate in our stock purchase plan
Any pay range is in $CAD
Work Mode
Local work in various cities across Ontario including Cochrane, Kapuskasing, Hearst, Kenora, Belleville, Kingston, Ottawa, and Clinton. Flexibility to work on an on-call basis, available days, evenings and weekends. Most appointments will be evenings or weekends.
FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation. In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT’s hiring process.
