Responsibilities
- Oversee restaurant staff and maintain appropriate staffing levels based on sales forecasts, provide training, enforce appearance policies, and support performance development.
- Foster a positive, collaborative, and energetic work environment centered on quality service and customer satisfaction.
- Interact safely with customers at their residences during deliveries.
- Take and process incoming phone orders accurately and efficiently.
- Handle private customer data responsibly and with discretion.
- Manage credit transactions and perform bank deposits as needed.
- Address customer concerns promptly and professionally to ensure resolution.
- Collect customer feedback, share it with the team, and apply insights to improve operations and loyalty.
- Train and reinforce quality standards using available resources and communication tools.
- Read, understand, and issue clear written instructions.
- Communicate clearly with customers and coworkers to manage orders via phone and in person.
- Perform cash handling duties including counting, storing, and balancing funds.
- Support inventory management to reduce waste and maintain supply levels.
- Perform basic arithmetic operations quickly and accurately, with or without a calculator.
- Provide correct change during transactions.
- Use verbal, written, and telephone communication skills to process orders effectively.
- Coordinate hand and eye movements for fast and precise manual tasks.
- Enter order details using computer keyboards or touch-screen systems.
- Operate all required kitchen and office equipment safely.
- Clean equipment and workspaces daily to maintain hygiene standards.
- Move ingredients from delivery zones to storage, prep areas, and coolers.
- Conduct inventory checks and complete related documentation.
- Prepare food items according to brand standards.
- Safely operate a motor vehicle for customer deliveries.
Work Arrangement
On-site
Temperaments
Capable of directing team activities, performing repetitive tasks, working independently and collaboratively, managing stress, meeting strict quality standards, interacting with customers, analyzing data, and making sound decisions.
