Responsibilities
- Monitor daily subservicer tasks including billing, payment processing, reconciliations, adjustments, and account upkeep
- Verify the accuracy, completeness, and timeliness of subservicer transaction execution
- Detect errors, patterns, and missed service level agreements; escalate with documented evidence
- Ensure internal standards are consistently met by subservicer activities
- Lead operational support during investor and regulatory audits
- Extract and verify necessary documentation, transaction logs, and account data for audit purposes
- Conduct payment tracing and validate transaction details to fulfill audit requirements
- Collaborate with internal departments to meet audit deadlines and respond to inquiries
- Identify and analyze mismatches between servicing systems and financial records
- Work with subservicers and internal teams to resolve reconciliation gaps
- Confirm corrections are applied and systems are properly aligned
- Track repeated issues and escalate for root cause analysis and resolution
- Review audit results, servicing exceptions, and identified deficiencies
- Prepare and assist in challenging audit findings when justified
- Supply data-supported justifications and relevant documentation
- Coordinate with management on high-priority or systemic problems
- Ensure compliance with servicing policies, procedures, and regulatory standards
- Support internal quality assurance initiatives and control testing
- Recognize control weaknesses and report potential risks
- Analyze trends in subservicer errors, audit outcomes, or reconciliation failures
- Suggest enhancements to operational processes
- Assist in implementing and verifying corrective actions
Compensation
MXN $140.25/hour
Other
- Compensation: MXN $140.25/hour
- Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department.
- The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law.
- The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
- We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.
