About the Role
The selected candidate will deliver hands-on technical support for desktop hardware, software, and network connectivity while ensuring a high level of user satisfaction through timely issue resolution and clear communication.
Responsibilities
- Respond to service tickets related to desktop and endpoint devices
- Diagnose and resolve hardware and software malfunctions
- Provide remote and in-person technical assistance
- Install, configure, and upgrade desktop operating systems
- Support email and productivity suite configurations
- Assist with user account management and access permissions
- Troubleshoot network connectivity issues on local devices
- Maintain accurate records of support activities and resolutions
- Escalate complex technical problems to higher-tier teams
- Deploy workstations and peripheral equipment
- Ensure compliance with security policies and patch management
- Guide users through step-by-step solutions over phone or chat
- Support video conferencing and collaboration tools
- Perform routine system health checks
- Assist with onboarding and offboarding procedures for employees
Nice to Have
- CompTIA A+ certification
- Experience with imaging and deployment tools
- Familiarity with mobile device management platforms
- Knowledge of endpoint security software
- Prior experience in enterprise IT support settings
Compensation
Competitive hourly rate based on experience
Work Arrangement
Hybrid work model with partial remote and on-site presence
Team
Collaborative IT support team within a client-facing environment
On-Call Rotation
This role may require occasional after-hours support during system outages or critical updates
Physical Requirements
- Ability to lift up to 40 pounds when handling desktops and monitors
- Frequent movement between workstations and equipment rooms
Not available for this position
