Stem Xpert is hiring a Services Support Representative or Desktop Support representative

Role: Services Support Rep 2 Location: Salt Lake City, UT Duration is approx.-. 3 months (temp to permanent) Job Description: • Our helpdesk agents are responsible for handling inbound calls from external and internal customers seeking technical support. • The types of technical products that we support are both hardware and software related and vary from client to client. • We fully train all of our selected candidates to handle each type of call. Job Responsibilities: • Responsible for providing the first-line of telephone technical support of hardware, systems, and software applications for customers and/or employees. • Answers questions about installation, operation, configuration, customization, and usage of assigned products. • Applies diagnostic techniques to identify problems, investigate causes and recommend and implement solutions to correct common failures. • Provide remote support and trouble shoot issues with customers to resolve issues. • Typically provides technical support for internal and external customers. • Escalates complex problems to higher level of expertise within organization. Skills and Experience Needed: • High School Diploma or GED required. • Previous computer technical support experience preferred. • A+, MCP, Dell or other industry identified certifications are preferred but not required. • Successful candidates should possess technical skills in the following areas: PC hardware for workstations and laptops, Network troubleshooting, Windows operating systems, and applications such as Microsoft Office/Outlook products and Lotus Notes/ Smart Suite. MAC HW/SW skills also a plus. • The ability to communicate effectively both written and oral is imperative, as well as efficient and accurate typing skills. • Ability to provide an excellent customer service that results in high customer satisfaction • Candidates should not only be able to troubleshoot, but be able to identify why a PC is performing a certain behaviour. • Active Directory, Expert • Microsoft SharePoint Services, Expert • Microsoft Exchange, Expert • Microsoft Office Communication, Expert • Microsoft Unified Communications, Expert