Aufgaben
- Defines, implements and manages the overall programme strategy, ensuring all projects align with organizational goals across multiple projects and workstreams
- Ensures all project deliverables meet the required quality standards and conform to company policies
- Works closely with Business Development and the client to build out additional project opportunities
- Creates and monitors programmes and project artifacts, such as and not limited to: Level 0 through to Level 3 Plans
- Earned Value Management (SPI / CPI)
- Scope of work (Change Log tracking)
- Executive level Risk, Issue & Opportunity Management
- Tracks Benefit and Value Realization across programmes and projects
- Ensures testing and deployment best practices adhered to throughout programme
- Creates communications plans to ensure all levels of programme are informed
- Coordinates and facilitates meetings/ceremonies with customers and internal teams
- Ensures Service Level and Operational Level Agreements are managed and met, and leads potential dispute resolution around Service Level Agreements between Adaptavist and the client
- Facilitates problem/incident management and change management as needed
- Identifies, recommends and executes on areas for continual improvement for key service management processes and strategy, to ensure smooth running of services and high customer satisfaction
- Plans and executes periodic business and innovation reviews to ensure key account retention and customer satisfaction
- Creates programme plans and burndown reports for clients and internal teams for status transparency.
- Manages client project budgets, resourcing, and ensures accurate forecasting
- Pulls together and clarifies Key Performance Indicators and costs
- Reports on profitability and margins, in order to fulfill monthly accrual revenue and margin data for C-level executives
- Supports decision-making through strategic reporting
- Ensures commercial performance and controls revenue through effective pricing strategy development, margin control and revenue risk analysis.
- Facilitates the payment process through invoice management and internal collaboration with the finance team
- Conducts gap analysis and identifies opportunities for upsell/service improvement and revenue growth for existing service customers
- Embodies Consultative Mindset - client-focused, builds trust and seeks to drive value to customers
- Defines procedures and best practices when change requests are required, leading the change control process
- Supervises and coordinates the activities of the parties involved in the programme
- Leads continuous improvement of delivery processes, templates, and PMO standards, contributing to lessons learned and knowledge management
- Coaches and mentors junior project managers and coordinators to uplift delivery maturity
- Partners with Account Management/Sales and the Delivery Team Leads through pre-sales support and account planning to successfully qualify, scope and propose optimal solutions for prospective Services customers
- Educates internal staff on services, customer experience concepts, the PMO value proposition, and internal SOPs, ensuring smooth coordination across cross-functional teams
- Builds the knowledge base of Adaptavist PMO through contributions to lessons learned logs
- Acts as an advocate for external and internal clients, potential partners and industry players
Anforderungen
- Bilingual in German and English
- Proven experience in a comparable senior project management/service delivery management role
- Advanced understanding of Project Management and Software Engineering methodologies (i.e., Agile, SAFe, Waterfall, PRINCE2 for Agile Scrum Master, Product Management etc.)
- Chairing strategic advisory meetings with clients and managing stakeholders at senior levels
- Experience with account management and Sales to support growth of accounts
- Experience with ITIL frameworks
- Skilled in building rapport, client trust, and developing long-term relationships
- Has experience gathering requirements and defining problem statements for clients
- Ability to manage large-scale projects and programmes with multiple workstreams
- Ability to work seamlessly in a team-oriented environment
- Ability to handle a variety of tasks independently and efficiently
- Proactive, persuasive, energetic personality
- Detail oriented and clear communicator with superior organisation skills
- Strong communication skills and confident in working with stakeholders at all levels
- Experience in incident, problem and change management
- A general understanding of the pre-sales process in a services context
- Working experience with business development teams on proposals and pitches
- Knowledge and or experience of various IT digital transformation themes: Cloud, ITIL, Agile, DevOps, Work Management
- Strong understanding of software development lifecycle (SDLC) and best practices
- PgMP or related certification
- Atlassian, ITIL relevant accreditation &/or certification
- Knowledgeable in a wide variety of ecosystems, including Atlassian, Gitlab and monday.com
- Experience in contributing to Client-facing Service Reviews and other workshop activities
Arbeitsmodell
Hybrid — Cologne
Weitere Informationen
- Language requirements: Bilingual in German and English
