Paralucent is looking for a ServiceNow Project/Program Manager (PL750) to lead large-scale, cross-functional ServiceNow technology initiatives for a client in the consulting industry. In this role, you will drive programs, projects, and deployment efforts while ensuring alignment with business objectives and stakeholder needs.
What You'll Do
- Lead and coordinate cross-functional teams in the delivery of ServiceNow programs and projects.
- Build and maintain relationships with key stakeholders across business and technology groups.
- Develop a strong understanding of assigned initiatives, both business and technical.
- Establish effective project/program governance and foster shared accountability.
- Manage day-to-day activities of project managers, deployment staff, and other team members.
- Oversee project/program planning, scheduling, resource allocation, and conflict resolution.
- Drive collaboration through enterprise tools and platforms.
- Lead issue/risk management, remediation planning, and escalations, ensuring clear communication and actionable solutions.
- Manage deployment schedules, readiness activities, and go-live checklists.
- Ensure compliance with established processes, plans, budgets, and schedules.
- Provide clear and regular communications, reports, and dashboards for stakeholders and leadership.
- Track budgets, variances, and performance metrics, taking corrective action as needed.
- Support value tracking, financial optimization, and continuous improvement initiatives.
- Contribute to process improvement by proposing updates to methodologies and frameworks.
- Document and share lessons learned across projects.
- Support configuration and usage of project/program management tools.
- Identify opportunities to improve productivity, quality, and cost effectiveness.
What We're Looking For
- 5–10 years of program/project management experience, ideally in technology-driven or consulting environments.
- Proven experience managing large, complex, cross-functional ServiceNow initiatives using structured methodologies and formal tools.
- Hands-on experience leading SAFe/Agile projects with strong Software Development Life Cycle (SDLC) knowledge.
- Ability to manage multiple initiatives concurrently in a fast-paced setting.
- Strong planning, organizational, analytical, negotiation, and presentation skills.
- Expertise in scope control, estimation, resource management, risk/issues management, and stakeholder engagement.
- Strong financial acumen: budgeting, forecasting, business case development, and value tracking.
- Demonstrated success in recruiting, mentoring, and leading remote/global teams.
- Excellent interpersonal and team collaboration skills.
- Experience working with blended onshore/offshore teams and third-party partners.
- Strategic and critical thinking skills with the ability to connect across workstreams in a matrixed environment.
Technical Stack
- ServiceNow
Team & Environment
You will be operating in a matrixed environment, leading cross-functional teams.
Work Mode
This is a remote position open to candidates located in Toronto, Ontario, Canada.
