Responsibilities
- Perform standard and intermediate Service Technician tasks with growing independence, including service and upkeep of robotic systems and electric bicycles.
- Repair common faults in robotic platforms, modular components, electric bicycle drivetrains, and support vehicles using established troubleshooting procedures.
- Assist with complex or unusual faults alongside senior or lead technicians to learn advanced diagnostic methods for both robotic systems and e-bikes.
- Complete repairs on electrical systems, control units, battery packs, and hardware under guidance, with opportunities to develop toward independent advanced repairs.
- Use and interpret technical manuals, schematics, and diagnostic flowcharts to guide your work, applying these resources to both robot and electric bicycle service tasks.
- Document all diagnostic steps, repair actions, and component failures in the service management system to maintain accurate records and support fleet readiness.
- Learn from and collaborate with experienced technicians, accepting mentorship and applying feedback to improve your skills across multiple vehicle types.
- Follow preventive maintenance schedules and procedures to reduce downtime and extend the life of fleet equipment, including battery care for both robots and e-bikes.
Requirements
- 1+ year of service work experience
- Curiosity and an inclination for all things mechanical and repair
- Strong communication and documentation skills
- Valid U.S. drivers license required and a successful completion of MVR required
Nice to Have
- Prior experience in vehicle, bicycle, or fleet service (especially for electric or autonomous vehicles), robotics, or aircraft is a major plus
- Experience with JIRA, MaintainX, and other service tools and systems is a major plus
Work Arrangement
On-site — Mesa, AZ
Additional Information
- This is an on-site role with expectations of 100% in-office presence.
- This position is available on the AM shift (7:00 AM – 3:30 PM), five days per week, including at least one weekend day.
- We operate 7 days a week, 16 hrs a day to support Robot Operations.
- During training, you will be on a temporary schedule until your on-the-job training is completed over a few weeks.
- Once training is complete, you will move to your permanent shift assignment.
- Permanent shift reassignments are provided with at least two weeks' notice.
- Valid U.S. drivers license required and a successful completion of MVR required.
