MacDonald-Miller Facility Solutions is hiring a Service Support Representative

At Northwest Mechanical Solutions ("NorthTech"), a premier mechanical contracting enterprise, we engineer, implement, and maintain HVAC, plumbing, and automation systems for commercial environments. With over one thousand professionals spanning ten locations, our work offers extensive diversity and engagement. We pride ourselves on consistently surpassing client expectations through integrated team execution, including: - New Construction – Precision engineering, fabrication, and installation following lean methodologies - Special Projects – Building system retrofits and mechanical enhancements - Service – Preventive maintenance and 24/7 emergency response - Building Performance – Advanced control systems, diagnostic monitoring - Performance Contracting – Sustainable design-build solutions for public and private sectors Team members appreciate our organization because of shared Core Culture Values: Collaboration – Diverse talents, unified vision. We value individual contributions toward collective goals. Dedication – Committed to personal and professional excellence. We execute with integrity and follow through consistently. Safety – Creating an environment where workplace protection transcends physical equipment. Ensuring everyone returns home safely. Community – Fostering meaningful relationships and mutual trust. Building an inclusive, supportive professional environment. Innovation – Continuously pursuing creative problem-solving. Challenging ourselves to maintain industry leadership. Fun! – Balancing professional seriousness with approachable, enjoyable workplace interactions. Service Support Representative Role: We seek a Customer Experience Specialist to support HVAC Technicians and Service Coordination by managing incoming communications and service requests. You'll facilitate seamless interactions, prioritizing workload in a dynamic environment. This position demands collaborative communication, technical understanding, and adaptability. In exchange, you'll receive unprecedented professional autonomy and growth opportunities. First-Year Deliverables: Communication Skills - Demonstrate exceptional verbal and written communication - Translate complex technical information clearly Customer Focus - Consistently deliver superior service - Empathetically address client concerns - Preferably with construction/service background Organizational Skills - Execute extraordinary multitasking abilities - Maintain precision in all communications - Continually evaluate and prioritize service requests Technical Aptitude - Comprehend technical processes - Understand service scheduling systems - Professionally manage multi-channel communications under pressure Reporting to Service Coordination Supervisor, you'll support various organizational initiatives. Compensation: $22–$28 hourly Benefits: - Comprehensive medical, dental, vision coverage - 401(k) with company matching - Paid time off - Disability protection - Life insurance - Wellness program - Employee assistance services Located at Seattle Headquarters, offering modern workspace, airport proximity, secured parking, and excellent amenities. Equal Opportunity Employer committed to diverse, inclusive hiring practices.