About the Role
This role focuses on maintaining and renewing service contracts for existing customers, ensuring seamless transitions and high retention rates through clear communication and precise coordination.
Responsibilities
- Monitor expiration dates of current service agreements
- Contact customers before contract end dates to discuss renewal options
- Maintain accurate records of customer interactions and renewal status
- Collaborate with account managers to align renewal strategies
- Resolve customer inquiries related to service terms and coverage
- Ensure compliance with licensing and support policies
- Track renewal progress using internal CRM systems
- Escalate complex issues to appropriate support teams
- Provide updates on renewal performance metrics
- Follow standardized processes for high-volume renewals
- Assist in identifying at-risk accounts for retention efforts
- Communicate changes in service offerings to clients
- Support cross-functional initiatives related to customer retention
- Maintain up-to-date knowledge of product support lifecycles
- Coordinate with finance for accurate billing terms
- Respond to customer requests within defined service level agreements
- Prepare renewal quotes in coordination with sales teams
- Verify contract details for accuracy prior to renewal
- Drive renewal completion through persistent follow-up
- Contribute to process improvements in renewal workflows
- Ensure customer data confidentiality and compliance
- Participate in training on new renewal tools and systems
- Report on renewal conversion rates and trends
- Support quarterly and annual renewal planning cycles
- Maintain professionalism in all customer interactions
Compensation
Competitive salary and benefits package commensurate with experience
Work Arrangement
Hybrid work model with a combination of remote and on-site responsibilities
Team
Part of the global customer success team focused on service retention and long-term client relationships
Why Join Us
- Opportunity to work with a global leader in networking technology
- Supportive environment that values employee growth and innovation
- Engage with diverse teams across multiple regions
- Access to ongoing training and professional development
What We Value
- Integrity in every customer interaction
- Ownership of assigned accounts and outcomes
- Collaboration across departments for customer success
- Continuous improvement in service delivery
May offer visa sponsorship depending on role requirements and candidate eligibility
