Responsibilities
- Diagnose and troubleshoot plumbing issues, recommending appropriate solutions and discussing options with customers. Consistently meet or exceed monthly service revenue targets, contributing to the company's financial growth and success.
- Successfully enroll customers in AA Service Co.'s service agreements, promoting long-term customer relationships and recurring revenue.
- Maintain a high level of productivity by efficiently managing work orders, minimizing downtime, and maximizing billable hours.
- Diagnose common and diverse plumbing emergencies efficiently and accurately and perform plumbing services. Demonstrate continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices.
- Keep track of service vehicle inventory and parts stock, ensuring accuracy and minimizing unnecessary expenses due to missing or overstocked items.
- Maintain a perfect safety record by following all safety protocols and guidelines. Ensure zero safety incidents or accidents within the performance period.
- Maintain accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.
- Collaborate effectively with team members, sharing knowledge and assisting colleagues as needed. Strive to maintain a positive team dynamic and contribute to a supportive work environment.
- Uphold professional communication and appearance at all times when interacting with customers to ensure a five-star customer service experience.
- Maintain a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule.
Requirements
- IL Plumbing License (preferred)
- Proven experience as a residential plumber, with a comprehensive understanding of residential plumbing systems.
- Proficiency in using Service Titan or similar service management software.
- Excellent problem-solving skills and the ability to diagnose plumbing issues accurately.
- Strong communication skills to interact with customers professionally and courteously.
- Dedication to safety, adhering to safety guidelines and promoting a safe work environment.
- Valid driver's license and a clean driving record.
- Diploma from a trade school or successful completion of apprenticeship
Nice to Have
- IL Plumbing License
Benefits
- Company vehicle, gas card, cell phone, and tablet
- 401(k) with Company Match
- High-quality, Affordable Medical, Dental, and Vision Insurance
- Health Savings Account with company contributions
- Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance
- Paid Holidays
- Paid Time Off (PTO)
- Parental Leave
- Tuition reimbursement
- Special deals/Discounts on a variety of services and entertainment
- Tool account
- Safety shoe reimbursement
- Family & friends discounts on services
- Yearly Performance Reviews
Work Arrangement
Remote (City/Region)
Additional Information
- Willingness to work flexible hours, including weekends and evenings, as needed.
