We are seeking a detail-oriented and proactive German-speaking Service Manager to work on our client's project. In this role, you will integrate advanced AI technology with health management services, ensuring that operations run smoothly and in full compliance with quality standards.
You will be responsible for managing service lifecycles, ensuring comprehensive documentation, and collaborating with key stakeholders in the German healthcare sector.
Responsibilities:
Handle general service requests and process assigned cases diligently, ensuring full compliance with established Service Level Agreements (SLAs).
Utilize and manage workflows within the AI Operator platform to optimize service delivery.
Support administrative processes to ensure operational efficiency.
Maintain accurate statuses, detailed logs, and high-quality metadata for all handled cases to ensure traceability and reporting accuracy.
Act as a primary point of contact and cooperate effectively with German health managers to ensure service alignment.
Work in accordance with Standard Operating Procedures (SOPs) to maintain high quality and consistency.
Qualifications:
2–5 years of experience in service management or administration, preferably within the insurance industry.
Native or professional fluency in German and English (both written and spoken).
Proven experience using AI-driven platforms and managing data logging systems.
Demonstrated ability to follow Standard Operating Procedures (SOPs) and consistently meet deadline-driven SLAs.
Ability to work according to Central European Time (CET).
Willingness to relocate and work onsite in Chiang Mai, Thailand.
About Iglu
Iglu is a multinational network of companies that hires digital professionals around the world to work for international clients either fully remote or from its locations in Thailand, Vietnam and Hong Kong. We are organized to maximize a sustainable work-life balance for our employees, whilst delivering an efficient, productive, and high-quality service for our clients.
Join our community of like-minded digital professionals and access opportunities to work remotely in a whole new way. You will be part of an amazing group of people with a flexible company culture that encourages you to live the way you like and work on projects of your choice.
