Participate in and lead the site level lean management system including daily performance huddles, Gemba walks, root cause problem solving, and adherence to leader standard work
Monitor safety, quality, delivery, and cost metrics to drive customer satisfaction and site profitability
Attend technician team meetings and escalate roadblocks or hurdles to the branch manager or central support resources
Visit with customers, support techs, and follow up on quality in the field
Ensure adherence to all company safety policies along with company policies and best practices
Supervise all customer service jobs to ensure service work meets the highest quality and profitability standards
Approve timesheets and work orders and leverage our service platform to maintain accurate records of work performed and parts utilized
Manage the preventative maintenance program to achieve the company standards of completion
Recruit, select, and develop service employees including service supervisors and coordinators
Set objectives for service employees and monitor results through appraisals and scorecards
Conduct performance appraisals, training and development activities for subordinates (e.g. promotions, salary increases, terminations, disciplinary actions, etc.)
Determine technician staffing levels and lead technician career development and hiring
Prepare schedules for service personnel and ensure paperwork is submitted promptly
Other duties as assigned.

Bachelor’s degree from a four-year college or university preferred; in addition to two - four years’ related experience and/or training; or equivalent combination of education and experience
Proven leadership experience with a strong track record of results
Excellent verbal and written communications skills
Ability to solve practical problems and deal with a variety of concrete variables
Strong listening and presentation skills
Proficient in the use of Microsoft Office (Word, Excel, Outlook and PowerPoint)
Desire and ability to learn and utilize auxiliary systems such as Salesforce, SAP and ServiceMax
Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear
Frequently required to sit
Frequently lift, carry, push, pull and /or otherwise move up to 25 pounds
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus

On-site

Work environment may include exposure to moving mechanical parts and equipment, high precarious places, fumes or airborne particles, outside weather conditions, vibration, wet and/or humid conditions, toxic or caustic chemicals, extreme cold, extreme heat, risk of electrical shock
Noise level in some work environments is occasionally loud
Equal Opportunity Employer

Weisiger Group is hiring a Service Manager