Responsibilities
- Respond promptly to escalated customer issues within defined service level agreements.
- Drive resolution of technical problems with urgency, coordinating across support, engineering, customers, and field installers.
- Work closely with team members to solve difficult troubleshooting challenges.
- Engage in regular feedback sessions with Engineering and Customer Support teams to improve processes.
- Utilize command-line interfaces and non-graphical tools like SSH and CLI for advanced diagnostics.
- Develop and execute simple scripts and lightweight code to query product systems and databases.
- Apply systems thinking to analyze data and consolidate multiple site-level issues into unified problem summaries.
- Continuously build and expand in-depth knowledge of product architecture and functionality.
- Share expertise through documentation and training for other service engineers.
- Promote continuous improvement by proposing enhancements to tools, products, and standard operating procedures.
- Help develop and maintain a comprehensive troubleshooting knowledge base.
- Coordinate with team members to ensure full operational coverage.
Compensation
Generous paid leave, Comprehensive Insurance & Health Benefits
Work Arrangement
On-site — Bengaluru
Our Mission
The company is advancing electrification and decarbonization by designing and deploying clean energy solutions for homes and infrastructure. Electrification replaces fossil fuel-based systems with efficient electric alternatives, reducing carbon emissions. The mission includes enabling clean-powered homes and transportation, enabling energy upgrades, strengthening home resilience with reliable backup power, and contributing to a flexible, distributed electrical grid.
Life at SPAN
The Bengaluru team is central to engineering, product development, and operational excellence in the company’s global expansion. Team members collaborate across geographies, especially with U.S.-based teams, fostering innovation and shared growth. The in-office culture supports dynamic teamwork and meaningful contributions. The workplace values mission-driven work, diverse thinking, bold innovation, and delivering high customer value through technical excellence and collaboration.
Benefits at SPAN India
Generous paid time off and comprehensive health and insurance benefits are provided to support employee well-being.
Other
- This position requires in-office presence five days per week.
- Standard working hours are from 8 AM to 5 PM IST.
- The office is centrally located in Bengaluru with convenient access to public transportation, restaurants, and urban amenities.
