Responsibilities
- Provide service desk service to external customers
- Ensure high level customer satisfaction and interact daily with customers, colleagues in Service Desk, technicians
- Provide first line support to customers in Nordics via email, ticketing systems and other tools
- Follow-up on the lifecycle of the tickets, and keep customers informed
- System monitoring
- Troubleshoot problems and offer solutions by using internal knowledge base
- Continuously maintain and develop one’s work-related knowledge
- Improve, update knowledge database and work with ticket backlog when the need arises
Requirements
- Fluent Norwegian language, as well as English
- Solid computer skills and interest in IT field (Service specific training and general knowledge is provided by the department)
- High learning capability
- Fast learner who adapts easily and can strive in a dynamic working environment
- Excellent communication, problem-solving skills and passion for customer service
- Accountable mindset with ability to work independently and knowing how to prioritize tasks
- Eager to take initiative and ‘’can do’’ attitude
Nice to Have
- Experience in a similar position
Benefits
- Working experience on an international level in a leading global IT company
- Professional and personal development opportunities, growth opportunities
- Scandinavian values, business stability and openness
- Dynamic and friendly work environment
- Excellent and competent colleagues
- Work on weekdays, morning shifts and possibility to work from home within Latvian border
- Competitive remuneration of EUR 9.00–11.50 gross per hour* and benefits package (health insurance, sports, additional days off and a lot more)
Work Arrangement
Remote (Country) — Latvia
Additional Information
- Fluent Norwegian and English required
- Work on weekdays, morning shifts
- Possibility to work from home within Latvian border
- Service specific training and general knowledge is provided by the department
