Infojini is hiring a Service Desk Analyst

Responsibilities

• Assists County users in researching and troubleshooting reported incidents relating to particular software applications while maintaining records of these incidents for further analysis to determine short and long term solutions.
• Participates in the implementation, maintenance and modifications of these software applications with programmers and/or vendors.
• Informs affected department users of modifications in procedures, reports, system capabilities and other related changes.
• Becomes the liaison between customer departments and IT staff as well as assists in the identification of department hardware and/or software needs.
• Initiates Information Technology determined process re-engineering methods in operating departments.
• Utilizes current county-wide and/or department specific software to complete assignments.

Requirements

• Must have good organization and analytical skills
• Must be an excellent communicator both written and verbally