Infojini is hiring a Service Desk Analyst

Below are some of the required skills that they are looking for. · Resource will not work on service desk but be assigned to a particular customer team for application support with the below job description. · Assists County users in researching and troubleshooting reported incidents relating to particular software applications while maintaining records of these incidents for further analysis to determine short and long term solutions. · Participates in the implementation, maintenance and modifications of these software applications with programmers and/or vendors. Informs affected department users of modifications in procedures, reports, system capabilities and other related changes. · Becomes the liaison between customer departments and IT staff as well as assists in the identification of department hardware and/or software needs. · Initiates Information Technology determined process re-engineering methods in operating departments. · Utilizes current county-wide and/or department specific software to complete assignments. Must have good organization and analytical skills and be an excellent communicator both written and verbally.