Responsibilities
- Ensure high customer satisfaction by delivering quality services in line with contractual agreements.
- Act as the primary relationship and escalation contact for clients regarding contracted service delivery.
- Align client expectations and requirements with service level standards.
- Oversee governance across all service domains, including service management, incident handling, change processes, continuous improvement, and customer feedback.
- Drive operational excellence in service delivery performance.
- Develop and maintain trusted relationships with key client stakeholders.
- Collaborate with the service delivery team to enhance knowledge, insights, and service outcomes.
Benefits
- Regular social gatherings and team events
- Dedicated relaxation areas
- Option to work remotely
- Flexible working hours
- Access to professional growth and training programs
Work Arrangement
Hybrid
Our Why
The organisation partners with businesses and communities across Australia and New Zealand to positively impact lives and empower organisations to innovate and grow through technology.
Why join us here at Datacom?
As one of the largest IT professional services providers in Australia and New Zealand, the company maintains an agile, dynamic culture that values people and innovation. Employees experience a supportive, inclusive environment with perks including social events, relaxation spaces, remote options, flexible hours, and professional development. The workplace encourages authenticity, career growth, and meaningful contributions within a flat, collaborative structure. Staff work at the cutting edge of technology, helping major enterprises tackle complex challenges. The organisation is committed to fostering a diverse, engaging, and forward-thinking workplace.
Other
- Opportunity to learn, grow professionally, build connections, and be authentic at work.
- Contributions are acknowledged and valued.
- Work in a cooperative, flat-structured setting.
- Engage with advanced technology to support major enterprise clients in Australia and New Zealand in solving critical business challenges.