Responsibilities
- Manage customer agreements and service commitments, detect potential risks or shortcomings, and execute corrective actions.
- Supply necessary data to facilitate organized service review sessions with primary stakeholders.
- Serve as the primary contact for resolving escalated issues among internal and external parties to ensure strong customer satisfaction.
- Collaborate with sales leadership to align on strategic objectives and pursue new business opportunities as needed.
- Deliver required information to support the Service Manager in upholding customer KPIs, SLAs, and overall service performance.
- Lead enterprise-wide service improvements and coordinate with multiple teams to enhance customer experience.
Work Arrangement
Hybrid
Other
Required to spend one day per week working from the customer's location.
