Mexico City Hybrid

Watershed is hiring a Service delivery manager

Responsibilities

  • Lead full-cycle delivery of data ingestion service packages, from initiation and scope definition to execution and smooth transition to post-launch teams
  • Define project scope by assessing customer data sources, formats, ownership, and quality, while coordinating with partners on viable solutions
  • Establish realistic timelines in collaboration with customers and internal teams, manage dependencies, and ensure accountability to milestones with transparent adjustments when needed
  • Monitor service hours and financial budgets, forecast usage, and manage change requests to prevent overruns and protect profitability and client relationships
  • Identify potential risks such as data gaps or delays, develop mitigation strategies, and escalate issues promptly

Work Arrangement

Hybrid

Team

Part of the Customer Data Services team, collaborating closely with Data Specialists, Customer Success Managers, and Sustainability Data Advisors

What’s the interview process like?

Every candidate begins with 1 to 2 conversations to learn about the team, the company, and the candidate's background and interests. Depending on the role, next steps may include a skills assessment—such as a coding test, portfolio review, or experience-based discussion—followed by a panel interview conducted virtually or in person. The process emphasizes transparency and predictability.

What if I need accommodations for my interview?

The company supports an inclusive hiring experience and offers reasonable accommodations for candidates with disabilities, chronic health conditions, mental health needs, religious observances, neurodivergence, or pregnancy-related requirements. Candidates can request support through their recruiter.

Other

  • Candidates must be prepared to work in person at an office four days per week, unless the role is designated as remote
  • The company maintains hub offices in San Francisco, New York, London, and Mexico City, with satellite locations in Denver, Sydney, Paris, and Berlin
  • Some positions are eligible for remote work and will be clearly marked as such on the job listing and in the role description
About company
Watershed
Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG data, produce audit-ready metrics for voluntary and regulatory reporting including CSRD, and drive real decarbonization.
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Job Details
Department Customer Data Services
Category other
Posted 7 months ago