Responsibilities
- Architect and optimize high-performance SIP and RTP-based VoIP systems, acting as the primary expert on core VoIP protocols.
- Apply expert-level skills to diagnose and resolve complex routing, codec, and signaling issues using packet captures, logs, and SIP traces.
- Proactively enhance network performance across critical protocols including SIP, RTP, TCP/IP, DNS, NAT, and firewall rules.
- Integrate, support, and ensure seamless interoperability among PBX systems, SBCs, and modern cloud VoIP environments.
- Define, monitor, and aggressively improve call quality metrics such as MOS, jitter, and latency through proactive performance tuning.
- Lead the technical architecture and deployment of advanced voice applications, including real-time transcription, answering machine detection, and next-generation AI-driven voice features.
- Act as the final technical escalation point for complex VoIP incidents, coordinating effectively with internal teams and external vendors.
