Responsibilities
- Act as General Manager for the Commercial Operations division, overseeing operational performance, customer success, and long-term value generation.
- Lead strategy and implementation for a global team managing around $100 million in yearly revenue.
- Develop and execute a long-term operational roadmap spanning all commercial delivery areas.
- Identify avenues to enhance capabilities, scalability, and market differentiation.
- Build a modern operating model that aligns growth, customer experience, profitability, and efficiency.
- Ensure successful execution of all client obligations across demand generation, content syndication, advertising, marketing services, and data-driven offerings.
- Collaborate with Sales leadership to boost revenue, retention, and account growth.
- Create operational frameworks that consistently deliver measurable results for customers.
- Enforce accountability for campaign performance, lead quality, client satisfaction, renewal preparedness, and overall customer success.
- Maintain high standards of operational excellence across customer-facing delivery functions.
- Work with the Chief Revenue Officer to ensure commercial promises are achievable, scalable, profitable, and effective for clients.
- Partner with the Chief Marketing Officer to enhance campaign performance, customer engagement, audience insights, and market-facing results.
- Coordinate with Product, Technology, Data, Finance, and Customer Success leaders to align business goals with operational delivery.
- Serve as the key link between commercial strategy and on-the-ground execution across the organization.
- Set world-class standards for operations, governance, service levels, and quality assurance.
- Lead initiatives to improve efficiency, responsiveness, quality, and profitability.
- Drive transformation efforts in automation, AI integration, workflow modernization, and scalable delivery models.
- Design operational systems that support growth without increasing costs proportionally.
- Promote a culture of innovation and accountability throughout the team.
- Manage Data Operations and Performance Analytics as core strategic functions.
- Ensure the accuracy, governance, and scalability of audience, prospect, and intelligence data assets.
- Build frameworks that maximize the value of first-party data, audience insights, and intent-based tools.
- Work with Product and Technology teams to improve data use, measurement approaches, and AI-driven decisions.
- Establish performance metrics that track campaign impact, customer outcomes, and business results.
- Oversee the operational performance of a business unit generating approximately $100 million in annual revenue.
Compensation
$300,000 plus bonus
Work Arrangement
On-site — Boston, New York, San Francisco
Team
Global organization with a team size of 150
Other
- This is an in-office position, based in either Boston, New York, or San Francisco.
- A reasonable estimate of the compensation for this role is $300,000 plus bonus.
Not specified
