Responsibilities
- Run UX research across Tether's consumer and developer products: Keet, QVAC Workbench, Tether Wallet, developer portals, and more
- Identify UX best practices and emerging patterns across each product category
- Research competitors and adjacent products to surface how others are solving comparable problems, and where the gaps are
- Translate findings into clear, actionable recommendations for product designers and product managers
- Partner with product teams across all four pillars (Stable Finance, Stable Intelligence, Stable Power, Stable Communications) to inform decisions at every stage of the product lifecycle
- Build and maintain a research repository so insights compound over time and are reusable across teams
- Tailor methods to each product qualitative, quantitative, lightweight, deep whatever the question actually needs
Requirements
- 5+ years of UX research experience across consumer and/or developer products
- End-to-end research chops: defining the question, picking the method, executing, synthesizing, and communicating outcomes
- Strong command of qualitative methods (interviews, usability testing, contextual inquiry) and working familiarity with quantitative ones
- Working knowledge of at least one of: crypto wallets and self-custody, messaging or P2P, AI applications, or developer tooling
- Sharp written and verbal communication — able to convert ambiguous findings into decision-ready recommendations
- Experience with products where trust, privacy, security, money movement, or technical complexity affect the user experience.
- Mandatory AI fluency: you must actively use AI tools to speed up research planning, synthesis, insight mapping, documentation, and reporting, while applying strong human judgement.
- Strong communication skills, with the ability to convert messy findings into clear, decision-ready recommendations for Design, Product, Engineering, Marketing, and leadership.
- Strong product judgement: able to separate signal from noise and identify which insights should influence the product.
- Comfortable working in fast-moving environments where research needs to be practical, focused, and useful.
- Genuine curiosity, critical thinking, and depth of analysis that goes beyond surface-level observations.
- Low-ego collaboration style, with the ability to challenge assumptions clearly and constructively.
- Genuine curiosity and depth of thinking that goes beyond surface-level observations
Nice to Have
- Background researching developer audiences and developer experience specifically
- Experience setting up UX research practices from scratch or scaling them across multiple product teams
- Background in fintech, crypto, AI, P2P, or open-source ecosystems
- Familiarity with privacy-preserving research methods
- Ability to create low-fidelity prototypes to demonstrate and inspire potential user flow, functionality and content structure improvements
Work Arrangement
Remote (Worldwide)
Additional Information
- Excellent English communication skills required
- Mandatory AI fluency: must actively use AI tools to speed up research planning, synthesis, insight mapping, documentation, and reporting, while applying strong human judgement
