Lead research and design for multi-phase lending and servicing experiences, including user research, workflow analysis, and interface design.
Convert financial regulations and business logic—such as eligibility, pricing, disclosures, and servicing policies—into clear, usable digital interactions.
Design comprehensive user journeys for homeowners, internal departments like Servicing and Underwriting, and external partners.
Create wireframes, service blueprints, customer journey maps, interactive prototypes, and test plans to inform product direction.
Work closely with Product Managers to clarify requirements, test hypotheses, and establish measurable outcomes for new features.
Run usability studies and analyze feedback to refine user flows, interface patterns, and site structure.
Coordinate with Engineering teams to ensure technical feasibility, consistent design implementation, and adherence to accessibility standards.
Promote user-centered design practices and consistent UX standards across teams, especially in presenting complex data clearly.
Improve legacy internal systems—including underwriting platforms and servicing tools—by streamlining outdated or disjointed processes.
Ensure all user experiences meet compliance standards, support auditability, and align with financial industry regulations and data privacy rules.
Support UX initiatives beyond core products as business needs evolve, contributing to cross-functional projects when required.

Innovative and inclusive workplace culture that supports personal and professional growth
Market-competitive salary and compensation structure
Access to continuous learning and clear pathways for career progression
Flexible working arrangements with a focus on maintaining work-life harmony
401K retirement plan with company matching contributions
Comprehensive health insurance coverage
Equity participation through employee stock options
Generous paid time off policy

Market-competitive salary and compensation structure

Flexible working arrangements with a focus on maintaining work-life harmony

Collaborative environment involving Product, Engineering, and internal business teams

Lead UX research, workflow mapping, and experience design for complex, multi-step lending and servicing processes.
Translate regulatory and business rules (e.g., eligibility constraints, pricing logic, disclosures, servicing requirements) into coherent user flows and system interactions.
Design end-to-end journeys for homeowners, internal teams (Servicing, Underwriting, Post-Closing), and external partners.
Produce wireframes, service blueprints, journey maps, prototypes, and usability test plans to guide product decisions.
Partner with Product Managers to refine requirements, validate assumptions, and define success criteria for new workflows and platform capabilities.
Conduct usability testing and synthesize feedback to iterate on flows, patterns, and information architecture.
Collaborate with Engineering to ensure feasibility, consistent interaction patterns, and accessibility compliance.
Advocate for UX standards and design thinking across teams, ensuring consistency and predictability in how complex rules and data are presented.
Support modernization of internal systems (e.g., Badger 2.0, underwriting tools, servicing workflows) by simplifying dated or fragmented processes.
Ensure experiences are compliant, auditable, and aligned with financial regulations, disclosures, and data-handling requirements.
Contribute to UX work outside of a single product area as priorities shift, supporting cross-team initiatives when needed.

Unlock is hiring a Senior UX Designer - Origination & Servicing