Responsibilities
- Manage the complete UX lifecycle for assigned projects, producing deliverables that guide work from concept to launch, including information architecture such as sitemaps, taxonomies, navigation models, and content structures.
- Create user flows and journey maps that outline task paths, decision points, and multi-state experiences, differentiating between healthcare professionals and patients or pre- and post-authentication states.
- Develop wireframes ranging from low to high fidelity that clearly convey structure, hierarchy, and interaction.
- Build interactive prototypes in Figma for stakeholder reviews and usability testing.
- Detail interaction and responsive design specifications, including states and behavior across various breakpoints and devices.
- Produce annotated UX documentation for developer handoff, ensuring development teams have accurate guidance for implementation.
- Integrate accessibility annotations based on WCAG 2.1 and 2.2 AA standards, covering focus order, keyboard navigation, ARIA intent, and inclusive design from the outset.
- Design experiences that accommodate regulated content requirements, such as fair balance, ISI placement, and referencing, in collaboration with medical and regulatory reviewers.
- Conduct design quality assurance by comparing built experiences against design intent and identifying discrepancies.
- Contribute to the UX design system by building, extending, and maintaining reusable components and patterns for consistency and efficiency.
- Plan and execute user research and usability testing sessions.
- Synthesize qualitative and quantitative findings into clear, actionable insights.
- Incorporate research findings into iterative UX improvements to ensure intuitive, accessible, and engaging experiences that meet user needs and business goals.
- Use research and analytics to validate design decisions and measure success.
- Collaborate closely with strategy, creative, copy, account, and development teams to translate complex requirements into intuitive solutions.
- Serve as a key advisor to creative teams on accessibility and compliance standards.
- Act as a critical bridge between user needs, business goals, and technical feasibility.
- Navigate regulated review workflows, such as MLR or PRB, by designing in a way that anticipates and supports the review process.
- Confidently present design concepts to clients and internal stakeholders.
- Clearly articulate design choices and their strategic impact on user outcomes and business goals.
- Facilitate workshops and design discussions, telling a compelling story through your work.
- Comfortably integrate AI tools into the design process to accelerate research synthesis, ideation, content drafting, prototyping, and documentation while maintaining strong craft, critical judgment, and quality control.
- Stay curious about emerging AI capabilities and help the team identify where they add genuine value to UX outcomes.
Requirements
- 8+ years of UX or product design experience, including leading design on projects end to end.
- A strong portfolio demonstrating full-lifecycle UX work, including research, information architecture, wireframes, prototypes, and shipped experiences across responsive web and interactive platforms.
- Proficiency in Figma, including prototyping and component or design-system workflows.
- Deep working knowledge of accessibility standards (WCAG 2.1 and 2.2 AA) and inclusive design practices.
- Solid grasp of visual design fundamentals, including typography, color, layout, and hierarchy.
- Demonstrated experience planning, running, and synthesizing user research and usability testing.
- Proficiency with UX or product analytics tools, such as GA4 or Hotjar, to inform and measure design.
- Excellent presentation and communication skills, with comfort presenting to and defending decisions in front of clients.
- Comfort integrating AI tools into a modern design workflow.
Nice to Have
- Experience in life sciences, pharmaceutical, or medical communications is a significant plus.
- Familiarity with regulated review processes (MLR or PRB) and compliant design considerations, such as fair balance, ISI placement, and referencing.
- Experience designing digital experiences for healthcare professionals and patients.
- Experience contributing to or maintaining a design system.
Benefits
- 401K plan with an employer match contribution up to 4%, immediately vested.
- Life insurance, disability coverage, and medical, dental, and vision plans.
- Flexible working arrangements, including hybrid and remote work.
- Option to work from anywhere across the globe two weeks each year.
- 20 vacation days plus one personal well-being day.
- 9 public holidays.
- Gifted end-of-year holidays.
- Early Summer Friday finish in June, July, and August.
- Free counselling through employee assistance program.
- Personalized health support.
- Enhanced maternity, paternity, family leave, and fertility policies.
- Continuous opportunities to professionally develop with on-demand training, support, and global mobility opportunities across the business.
Compensation
Not specified
Work Arrangement
Hybrid — London, Manchester, Washington, D.C., New York
Not specified
