Responsibilities
- Conduct user research activities across Discovery, Alpha, Beta, and Live phases of digital service delivery.
- Lead user engagement initiatives using a range of qualitative and quantitative research methods.
- Translate research findings into clear insights and actionable recommendations.
- Collaborate with Product Managers, Content Designers, Interaction Designers, and multidisciplinary delivery teams.
- Facilitate analysis and synthesis sessions to build consensus and challenge assumptions.
- Apply human-centred and empathetic research approaches to service design and improvement.
- Design and execute inclusive research activities that support accessibility and diverse user needs.
- Select and apply appropriate research methods based on product lifecycle stages and project objectives.
- Support agile delivery teams by embedding user-centred design practices into workflows.
- Contribute strategic insights aligned with organisational goals, policies, and service objectives.
- Help stakeholders understand user behaviours, service challenges, and digital opportunities.
- Communicate research findings effectively to both technical and non-technical audiences.
- Support continuous improvement of research processes, methodologies, and service experiences.
- Demonstrate awareness of the social and technological context impacting government digital services.
Requirements
- Strong experience in public sector user research
- Experience in human-centred design
- Experience in multidisciplinary collaboration
Work Arrangement
Hybrid
Additional Information
- Anticipated Contract End Date/Length: October 31, 2026
