Responsibilities
- Act as a technical specialist for RingCentral and NICE CXone, covering system design, call flow management, and advanced configuration settings.
- Lead initiatives for platform improvements, version upgrades, and system migrations with a focus on maintaining continuous service operations.
- Create and update technical documentation, system architecture visuals, and operational support guides.
- Develop and manage API integrations connecting RingCentral, NICE CXone, and Salesforce, including custom RESTful services, SOQL-driven data queries, automation workflows, and event-based integration models.
- Design, deploy, and refine IVR systems using NICE CXone Studio/Designer, including new implementations and updates to current systems with JavaScript-based logic.
- Continuously refine IVR and call routing workflows to increase self-service usage, reduce call volume, and enhance customer satisfaction and operational performance.
- Diagnose and resolve complex technical issues across telephony systems, contact center platforms, CRM integrations, and end-to-end customer interactions.
- Collaborate closely with business units, CRM administrators, software developers, and infrastructure and operations teams to align technical solutions with business needs.
- Support Twilio and SendGrid platforms through development of custom functions, audit of phone numbers and webhook configurations, management of subaccounts and role-based access controls, and resolution of service-related issues.
Benefits
- Comprehensive medical, prescription, dental, and vision insurance for employees and qualified dependents.
- Generous paid time off and vacation policies.
- One Friday off per month dedicated to employee wellness.
- Employer-matched 401(k) plan available after one year of employment.
- Access to company-funded training and professional certification programs.
- Quarterly recognition events honoring top performers, including bonus awards.
- Regular opportunities to participate in community service through a dedicated corporate giving program.
Life at BHG Financial
The organization emphasizes hard work, innovation, and a positive mindset. Core principles of optimism, collaboration, and commitment shape internal and customer-facing interactions. While dedication is valued, so is personal well-being. Leadership encourages initiative at all levels and fosters an environment where ideas are welcomed from every team member. Executives are engaged not only in business strategy but also in employee development and support. People are considered the most important asset, with a strong focus on helping individuals achieve goals and grow professionally.
Why You Should Join BHG Financial
The company offers programs, events, and workplace benefits designed to support team members and reinforce a culture recognized as Great Place to Work® certified. Included benefits are comprehensive health coverage, competitive time-off policies, monthly wellness days, retirement savings with employer contributions, professional development funding, performance recognition with financial rewards, and ongoing community outreach initiatives.
Other
- All new hires must travel within the first six months to attend the mandatory company-wide onboarding event.
- Ongoing travel is limited to about 5% per year for team gatherings, meetings, and collaborative projects.
- This position does not qualify for employer-sponsored immigration support.
- Applicants must currently hold valid U.S. work authorization that does not require sponsorship now or in the future.
This role does not qualify for employer-sponsored immigration support.
