Responsibilities
- Define standards for excellence within a compact and efficient TechOps team.
- Address highly complex technical challenges as the organization grows to serve tens of thousands of users.
- Make high-impact strategic technology decisions across the global organization.
- Create, implement, and refine processes, automation tools, and systems to enhance user experience, eliminate inefficiencies, enable rapid scaling, and maintain a lean team structure.
- Provide mentorship and technical guidance to the broader TechOps team on various initiatives.
- Assist the team in delivering exceptional daily technical support across all business units to maximize employee productivity.
- Work closely with the Security team to balance security requirements with usability and operational efficiency.
- Oversee relationships with suppliers and manage procurement for SaaS solutions and hardware.
- Lead intricate technical projects involving stakeholders from multiple departments.
Requirements
- Proven leadership in managing diverse technical projects across multiple platforms and technologies.
- Skilled in scripting, API integration, and automating repetitive or error-prone tasks.
- Comfortable operating in high-ambiguity environments while managing multiple concurrent priorities.
- Experience collaborating with cross-functional teams and coordinating with various stakeholders.
- Hands-on experience supporting, managing, and deploying applications across macOS, Windows, iOS, and Android devices.
- Deep understanding of Mobile Device Management (MDM) systems and principles at the API level.
- Experience with modern Identity & Access Management platforms such as Okta, Microsoft Entra, JumpCloud, or PingIdentity.
- Proficient in administering and troubleshooting Single Sign-On (SSO) protocols including OAuth, OIDC, and SAML, as well as identity provisioning via SCIM.
- Protocol-level knowledge of SSO and identity provisioning technologies like OAuth, OIDC, SAML, and SCIM.
- Ability to clearly communicate technical topics to non-technical and senior-level stakeholders.
- Demonstrated experience mentoring junior team members.
- Committed to ethical practices and doing what's right over what's easy.
- Holds strong views on best practices and advocates for modern, innovative solutions over outdated norms.
- Experience managing email gateway configurations and routing rules.
- Knowledge of email security standards such as SPF, DKIM, and DMARC.
- Familiarity with git and GitHub for version control and CI/CD pipelines.
- Experience using Munki and AutoPkg for macOS software deployment.
- Skilled with Chocolatey and PowerShell for Windows software deployment.
- Foundational knowledge of programming and software development principles.
- Experience integrating multiple identity providers into unified systems.
Nice to Have
- Familiarity with frontend and backend development using languages like TypeScript and Python, and frameworks such as React, Remix, and Django.
- Experience with security tools including CrowdStrike EDR, Kolide, osquery, and Zscaler.
Work Arrangement
Remote (Worldwide)
What is TechOps?
A modern, streamlined alternative to traditional enterprise IT. The team handles responsibilities ranging from frontline support to strategic planning, emphasizing advisory roles over enforcement. Team members promote autonomy in technology use, support innovation, and maintain system efficiency. The team operates independently, managing diverse technologies with a cloud-first mindset that enables fast scaling and high-impact contributions. Comfort with ambiguity is essential, as daily challenges vary widely. The role avoids legacy infrastructure like on-premises Active Directory in favor of cloud-native solutions.
Examples of some TechOps projects include…
- Implementing and transitioning to a new identity provider.
- Migrating macOS and Windows devices to modern MDM solutions.
- Deploying a device trust and compliance posture system.
- Replacing vulnerable authentication methods like SMS with phishing-resistant alternatives.
- Supporting office buildouts with technology such as network systems, audiovisual equipment, and access control.
- Managing SaaS transitions during acquisitions, such as moving from Microsoft 365 to Google Workspace.
Other
- Must be able to handle ambiguity and coordinate with multiple stakeholders.
- Demonstrates a commitment to ethical and correct solutions over convenient ones.
- Advocates strongly for modern best practices and questions outdated conventions.
- Open to applicants who may not meet every requirement if they show enthusiasm and a strong desire to learn.
