Responsibilities
- Respond quickly to tier 1, 2, and 3 support tickets, resolving issues and recording actions in the tracking system.
- Deploy, set up, validate, manage, and diagnose problems with computers, connected devices, and network equipment including firewalls, routers, and switches.
- Carry out defined processes for employee onboarding and departure, including timely creation and removal of user accounts and access rights.
- Be available for on-call support outside standard business hours when needed.
- Track and manage inventories of hardware and software, keeping cloud and on-premises directories and device management systems current.
- Configure audiovisual systems and video conferencing tools, and assist during active meetings.
- Acquire IT equipment and software licenses as needed.
- Watch for security notifications, analyze threats, and take corrective steps when required.
- Develop and update user documentation and internal IT operational procedures.
- Lead or contribute technically to various IT initiatives and improvement projects.
- Complete additional duties as assigned by management.
Other
Provide after-hours on-call support as required.
