Responsibilities
- Oversee the complete technical support operations from start to finish
- Prioritize and assess client-reported issues systematically
- Manage day-to-day client inquiries and service requests
- Track and evaluate performance against service level agreements
- Direct responses during technical incidents and outages
- Maintain rigorous standards for root cause investigations
- Improve support workflows continuously across chatbot, voice AI, and multi-channel platforms
- Facilitate weekly reviews to analyze incident trends and outcomes
- Transform repeated technical issues into actionable engineering and product tasks
- Deliver consistent, rapid, and high-quality resolutions for client problems
- Ensure operational feedback informs product and engineering decisions to reduce recurring platform issues
Work Arrangement
Remote (Worldwide)
