Responsibilities
- Working with top developers from around the world; helping to implement Kong Products and Technologies including our API Gateway and ServiceMesh solutions.
- Leading the investigation of complex technical puzzles and working collaboratively to understand and resolve customer issues via live troubleshooting calls and emails in an enterprise environment.
- Creating knowledge articles to compliment our documentation and enable customers to better understand product use cases.
- Work closely with engineering and product by providing real-time feedback about product performance and customer needs.
- Collaborate closely with other customer facing teams including Education, Technical Account Managers, CSMs and PS for customer issues.
- Participate in bringing innovation within the support team, the company and with our customers, by looking for better ways to do the work we do, improve the tools we use and the how we raise the bar on the service we deliver to our Global customers.
- Provide technical mentorship to other team members and participate in any ad-hoc projects.
Requirements
- REST and RESTful APIs
- Coding skills - (at a minimum, read and troubleshoot code)
- Cloud technologies, Containers, cluster deployment and management tools like Docker, Docker Swarm, Kubernetes and others
- You know your way around web architectures, including HTTP
- 5+ years of experience in a customer-facing technical role
Nice to Have
- Familiarity with DNS, Linux/Unix-type systems and/or databases
- GoLang and/or Lua experience
- Experience with scripting languages such as Perl, Ruby, Shell
Work Arrangement
Remote (Worldwide)
Additional Information
- This opportunity requires the candidates to be able to work 4 PM - 1 AM (India Time) to support the EST shift.
